Human Relations

Talk less, listen more. There is an old saying....."You were given two ears and one mouth for a reason", You will be more respected in human relations when you listen more than you talk. When you are a good listener, you are fully attentive to what the other person is saying. To gain understanding, ask questions. Has anyone been in a situation with a stylist or any customer service represenative, where good communication was not present?? If so, explain your experience =)